Acceptable Use Policy

Purpose

Martivo is built for legitimate commerce only. The website and merchant stores must not promote or sell illegal or restricted items. This policy keeps the platform safe for merchants, customers, banks/payment partners, and our team.

Prohibited products & services (no illegal or restricted content)

• Illegal drugs, weapons, or regulated substances sold without proper authorization.
• Counterfeit goods or items that infringe trademarks, copyrights, or patents.
• Stolen goods or items obtained through fraud.
• Adult content or services where prohibited by applicable law.
• Gambling, pyramid schemes, or deceptive financial products.
• Malware, hacking tools, or services designed to harm systems or people.
• Any other product or service prohibited under the laws of Pakistan or the merchant's operating jurisdiction.

Prohibited conduct

• Harassment, threats, hate speech, or discrimination.
• Impersonation of another person, brand, or Martivo staff.
• Spam, phishing, or unsolicited bulk messaging through the platform.
• Attempting to bypass security, access other merchants' data, or probe infrastructure.
• Misrepresenting product origin, pricing, refunds, or delivery timelines.
• Using Martivo to launder money or process transactions for third parties without authorization.

Storefront content

• Product descriptions and images must accurately represent what you sell.
• Refund, shipping, and privacy policies must be clearly stated on your store.
• You must honor applicable consumer protection and tax laws in your markets.

Enforcement

• We may warn, restrict, pause, or terminate stores that violate this policy.
• We may cooperate with law enforcement when required.
• Appeals can be submitted via the Contact page with your store subdomain and details.

Reporting abuse

To report a storefront violating this policy, contact [email protected] with the store URL, description of the issue, and any supporting evidence.