Delivery, Refund, Return & Cancellation Policy

1. Who this policy covers

• Platform customers (merchants): people and businesses who subscribe to Martivo software to run an online store and/or POS.
• Storefront shoppers: customers who buy products from an individual merchant's store hosted on Martivo. For those purchases, the merchant is the seller of record.
• Legal operator: Future Dev Solutions, DBA Martivo, 157-M Main Boulevard, Johar Town, Lahore 54770, Pakistan. Contact: [email protected] · +92 326 4040596.

2. Delivery of the Martivo service (platform)

Martivo is a digital software subscription. There is no physical shipment of the core platform.

• After onboarding payment is confirmed (card via Stripe, or manually verified bank/wallet payment where offered), we provision your owner account and store.
• Access is delivered electronically via https://martivo.online (dashboard login) and your storefront URL (typically your-brand.martivo.online).
• The optional Windows POS installer is delivered digitally via our CDN download link published on the Martivo website.
• Typical delivery time: same day after payment verification; often within minutes for automated card billing.

3. Delivery of products sold on merchant storefronts

When you buy from a store running on Martivo, that merchant is responsible for product descriptions, stock, shipping, delivery timelines, and fulfilling the order. Delivery methods (courier, pickup, digital download) and any shipping fees are set by the merchant and shown at checkout in the store's currency (PKR for Pakistan stores by default).

If your order is late or missing, contact the merchant first using the contact details on their storefront. Martivo can help escalate platform issues via [email protected].

4. Cancellation of a Martivo subscription

• You may cancel your Martivo subscription at any time from Dashboard → Billing (or the equivalent in-app flow), or by emailing [email protected] from your registered account email.
• Cancellation stops the next renewal. You keep access to paid features until the end of the current billing period you already paid for.
• After the period ends, paid features may be suspended or the store marked expired per our Terms of Service.
• You may export catalog, order, and customer data before access ends where the product allows.

5. Refunds for Martivo subscriptions

• Subscription fees are billed in advance (monthly or yearly) in the currency shown at checkout — Pakistani Rupees (PKR) for Pakistan by default.
• Fees already paid are non-refundable except where required by applicable Pakistani law, or where we expressly agree in writing (for example, a proven double charge or service failure attributable to Martivo).
• If we approve a refund, it is returned to the original payment method where possible (Stripe card, or the bank/wallet channel used for manual onboarding payment).
• Refund requests: email [email protected] with your store subdomain, payment reference, and reason. We typically respond within one business day.

6. Returns and refunds for storefront purchases (merchant sales)

Martivo does not sell the merchant's catalog items. Return, exchange, and refund rules for goods or services sold on a storefront are set by that merchant and should be published on their store (for example via a CMS policy page).

• Request returns/refunds directly with the merchant using their store contact or order channels.
• Merchants may process refunds through their Martivo order tools where configured; timing depends on their payment method (COD, JazzCash, EasyPaisa, card, etc.).
• Martivo is not the merchant of record for storefront sales and is not obligated to refund shoppers for merchant product quality, shipping delays, or change-of-mind — except where required by law for our own role as platform operator.

7. Change of mind / cooling-off

Because Martivo is a digital service that is provisioned promptly after payment, change-of-mind refunds after the store has been activated are not guaranteed. If you have not yet completed onboarding or payment was taken in error, contact us immediately at [email protected] or +92 326 4040596.

8. Related policies

See also our Terms of Service, Privacy Policy, and Acceptable Use Policy.

9. Contact

Future Dev Solutions (DBA Martivo)

157-M Main Boulevard, Johar Town, Lahore 54770, Pakistan

Email: [email protected] · Phone: +92 326 4040596